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有嘉興、桐鄉(xiāng)地區(qū)工作經(jīng)驗(yàn)、掌握本地客戶(hù)資源的人員優(yōu)先錄用 The will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. 負(fù)責(zé)在活動(dòng)策劃階段引導(dǎo)賓客參觀，在活動(dòng)進(jìn)行階段掌握客戶(hù)的要求，在活動(dòng)結(jié)束之后跟進(jìn)客戶(hù)以獲得反饋。此職位的工作重點(diǎn)是完善專(zhuān)業(yè)知識(shí)，深刻理解部門(mén)/客戶(hù)的需求，使客戶(hù)滿意度最大化、促進(jìn)酒店收益的提升。 Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts. 定期聯(lián)絡(luò)客戶(hù)并直接向客戶(hù)銷(xiāo)售酒店客房、會(huì)議室和餐飲服務(wù)。 Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience. Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services. Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. 為賓客提供各種信息（如：忠實(shí)計(jì)劃、本地景點(diǎn)、餐廳、設(shè)備信息），以提升賓客體驗(yàn)。同主要客戶(hù)和外部相關(guān)人員建立聯(lián)系并保持聯(lián)絡(luò)，借此增加團(tuán)體及會(huì)議業(yè)務(wù)量，包括客房銷(xiāo)售、餐飲銷(xiāo)售和宴會(huì)服務(wù)等。 安排酒店會(huì)議及業(yè)務(wù)團(tuán)隊(duì)活動(dòng)，與其它酒店級(jí)部門(mén)進(jìn)行協(xié)調(diào)，共同完成銷(xiāo)售部門(mén)同潛在客戶(hù)達(dá)成的協(xié)議 所規(guī)定的各項(xiàng)服務(wù)。 Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation. Expected to possess the following skills: · Good communication and negotiation skills · Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required · Strong organisational skills required to maintain electronic and paper filing systems · Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports · Excellent PC skills (including MS Office) 學(xué)歷或文憑。2-5年與會(huì)務(wù)策劃及銷(xiāo)售相關(guān)的服務(wù)業(yè)工作經(jīng)驗(yàn)。要求的經(jīng)驗(yàn)水平及類(lèi)型將會(huì)根據(jù)實(shí)際活動(dòng)的規(guī)模及復(fù)雜性有些許區(qū)別。 最好具有以下技能： · 良好的溝通和談判能力。 · 積極主動(dòng)、吃苦耐勞、愿意承擔(dān)義務(wù)，按照要求完成任務(wù)和工作。 · 在電子文書(shū)方面具有高水平的組織能力。 · 能夠運(yùn)用口頭和書(shū)面的方式清楚有效地獲得并傳達(dá)信息給客戶(hù)、技術(shù)員、酒店管理層、同事，同時(shí)制作成報(bào)表。 · 出色的計(jì)算機(jī)操作能力（包括辦公軟件）